However much you love what you do, if your job involves working with people, you’ll understand the concept of emotional labour. Perhaps you’re a figurehead and it’s important to build rapport and maintain your cool even in difficult circumstances that would send the rest of us running? Maybe your role involves managing other people’s emotions and it’s not always pretty? Or if you’re the first point of contact for a business, it’s possible you’ll be on the receiving end of frustration, disappointment and rancour.
Are you able to answer ‘Yes’ to the following questions;