They’ve been used by the airline industry for years as an opportunity to learn from failure and improve design but does the world of AI need an ethical black box system? [Read more…]
You’ve seen things start to change in your organisation, perhaps the automation of specific departments has already taken place. With driverless cars on the horizon and self scan tills already here, the march of automation has already begun. Predictions suggest that it’s a matter of when rather than if for many professions. Could automation replace you? [Read more…]
AI? Technology? We love it! But, on 1st January French law introduced the ‘right to disconnect’ for employees. A result of negotiations by French union SYNTEC in 2014 the new law means that French companies must negotiate with staff regarding the use of devices outside of working hours.
Open all hours
The Act aims to address the impact of technology, of being constantly connected (and available) on the agenda for HR and L and D professionals. We know from an ever expanding body of research that being connected 24 hours a day has an enormously negative impact on wellbeing. And yet we still do it.
If you are able to answer ‘Yes’ to the following questions you’re probably working in a culture that would benefit from disconnecting;
Unleashing the creativity genie
The elusive muse. Creativity. How to unlock it, nurture it and keep it generating innovative ideas time after time. It’s the holy grail of the creative process. Mindfulness may be the answer to developing and sustaining your inner creative genius. Let’s take a look at how to apply it. [Read more…]
Artificial Intelligence (AI), once the domain of low budget futuristic sci-fi movies and TV shows with farcical special effects (think “I, Robot” or Dr Who circa 1970s “I am a Dalek” and don’t laugh) is now a reality. AI has arrived. Take a look around you. Self scan tills in the supermarkets, voice activated gadgets, Apple’s Siri, driverless cars, AI assisted surgical procedures and Google’s increased focus on machine learning. AI is pervading our every day humdrum almost by stealth.
Failure makes an uncomfortable bedfellow. Many business spend their time focusing upon performance goals avoiding mistakes or trying to shift them elsewhere when they happens. In many start ups and established businesses the resulting blame culture stifles and shuts down innovation as employees fear the aftermath of failure. The problem with this is that innovation is an inherent unknown, it’s value lies in discovery by trial and error and that path is littered with the carcasses of failure.
Many start ups, especially in the tech world are turning the traditional paradigm of failure avoidance on it’s head. Google subsidiary, X, the company’s research lab led by Astro Teller, or “Captain of Moonshots” is a failure evangelist. X works firmly in the future rather than the present. Think AI, Google Brain, the driverless car, Project Loon or Project Calico researching life extension none of these would have come into being if Google fostered a blame culture. With a fail fast mantra firmly focused on the future, this culture incubates the art of possibility, of what could be rather than what is. In fact, Teller goes one step further actively encouraging experimentation by celebrating and rewarding failure (see our blog on Moonshots for more on this). This organisational culture embraces error reporting, shunning shaming and cover up. Proving Stanford Business Professor, Baba Shiv’s claim that failure truly is “The mother of innovation.”
Creating a No-Blame Culture For Innovation
Researchers at the Johannes Kepler Universitat (Rami, U. & Gould, C. 2016. From a “Culture of Blame” to an Encouraged “Learning from Failure Culture”. Business Perspectives and Research) found 3 drivers necessary to shift away from a blame culture.
- Act on covering up errors. If they’re hidden you can’t learn from them. This comes from the top and is usually influenced by leadership style. A punitive, authoritarian leader is less likely to persuade employees to discuss and learn from failure than a delegative, authentic leader who listsens. Genuine conversations need to take place around the value of error and it’s inherent correlation with innovation. Take a leaf from Google’s dream leader, Teller and throw a failure party.
- Error communication. The research found that employees in fast paced organisations with elevated workloads were more likely to report their errors. Where error was caused by lack of knowledge or training it was less likely to be reported. One of the most important factors in error reporting was peer support. This requires a people focused leadership style along with trust, transparency and openness.
- Social backing. This is really about buy in and trust. Employees need to believe that their colleagues have bought into no blame, error reporting. They also need to trust in the leadership team and that there is a real investment in innovation through fast failing. If employees secretly believe that the honesty required for error reporting will come back to bite them on the ass, your culture of innovation will fall down at the first hurdle.
12 Steps to Creating A Failure Friendly Innovative Culture
If you’re building a start up or leading an established business these steps are necessary to shift from a blame culture to an innovative learning culture.
- Model the behaviour you want to by admitting your own mistakes. A learning culture instead of a blame culture starts at the top.
- Discourage your managers from promoting a purely task focused performance culture.
- Promote open error reporting for large and small errors equally.
- Examine your systems, do they support or reward error outing rather than creative discussion?
- Ensure that all employees prevent error cover up.
- Place the spotlight on error management rather than people blame.
- Make sure that you have buy in from your leadership team to create a constructive error culture
- Cultivate a culture of discussion, creative debate and non-judgement
- Shine the light of error responsibility on procedures and systems rather than people.
- Make sure than competency and knowledge deficit is reduced by training your people.
- Celebrate and reward failure in a tangible way.
- When you enjoy a success borne out of failure communicate it to all levels of your organisation.
Want to know more about creating a no-blame culture or building innovation and creativity? We offer consultancy, training, bitesize, half day or one day training courses along with conference sessions on how to build effective organisations. Contact us at firstname.lastname@example.org to find out more. We’d love to talk with you.
The leadership moral grey zone. Or, more plainly, the tolerance of unethical leadership behaviour has a huge impact upon businesses, their people and, ultimately their success. If you’ve ever worked in a dysfunctional organisation where unethical practices are the accepted norm or bullying, gossip and favouritism is rife, you’ll be familiar with the grey zone.
Whether you’re part of a start up or an established business, your choice of leader (and the systems that support them is the bedrock of success). In spite of more immediate short term wins, there’s no longevity for a leader in the moral grey zone. The grey zone leader may appear to be achieving results, but they’re not sustainable. Think Siemens former CEO and Chairman, Heinz-Joachim Neuberger and Johannes Feldmeyer, fined for bribery. Or the arrest of Bruno A Kaelin Head of Corporate Compliance at Alstom following investigations into his alleged role in a bribery slush fund. One of the most infamous moral grey leaders was Kenneth Lay of Enron, convicted of 6 counts of fraud. His unethical behaviour resulted in the downfall of the company. Often tolerated, morally grey leadership wreaks lasting damage.
What does it look like?
Research from Knoll, Lord, Peterson and Weigelt ( 2016, Journal of Applied Psychology, 46) identified two factors necessary for predicting unethical behaviour;
- Moral disengagement
- Situational strength
So what does this look like in practice? The researchers found that for leaders to engage in unethical behaviour, for example (if indeed you do need an example).
Bullying, marginalising, spreading rumour, preferential treatment of ‘favourite’ staff, manipulating information, cheating, lying or using the workplace to enhance personal relationships or social status
They have to morally disengage their own moral compass, or ignore societal norms to enter into the above.
Can you spot them?
Surprisingly, yes. There are telltale signs. The research found that leaders in the grey zone typically;
- Have Low Levels of Emotional Intelligence. Grey leaders focus on the task and the results they want rather than their behaviours or how they get there. Self awareness and self regulation is usually low in unethical leaders. They are unable to heed internal clues and cues that their behaviour is unacceptable. They are also unable to recognise that such behaviours are shunned by wider society. They are oblivious to their behaviours and may even believe they are role modelling.
- Reduced Self-Organisation. When we operate effectively as human beings our values and systems are congruent. The lack of alignment that unethical behaviour produces is easily tolerated by grey leaders. When behaving unethically, they don’t feel dissonance between the beliefs they hold or espouse and their actions.
- Decreased Self Regulation. Unethical leaders display behaviours that lack impulse control, shouting, swearing, lying, bullying, creating a culture lacking in transparency, resulting in mistrust. Take time to reflect upon the worst office despot you’ve worked with and anyalse their behaviour, an ability to control themselves is usually in short supply. They are reactive, mercurial, the organisational grenade without a pin and more than just a little bit scary to be around.
- Lack Authenticity: They don’t know who they are or they are pretending to be something they’re not with a compelling variety of ‘Game faces.’ An individual’s level of authenticity is a significant predictor of unethical behaviour. High levels of authenticity are the armour against unethical leadership. People with high levels of authenticity have greater self awareness and self regulation. They are not driven by ego and status and place more emphasis on listening, learning and developing. They possess a congruence between their values and their actions and when they don’t they feel it.
The 4 Step Predictive Process
To disengage morally is a four step process. If you’re leading a business you may recognise the telltale signs in your own behaviour (don’t beat yourself up, you can change it). If you’re responsible for L & D these are the stages of moral disengagement to watch out for;
- Creating a story. This is characterised by ‘everyone else is doing it’ or ‘just this once’. A reconstruction that enables the unethical behaviour to flourish. It creates a reality where the behaviour is no longer immoral. The narrative is always creating justification for the behaviour e.g. ‘It’s not against the law’
- A reduction in accountability. Grey leaders place less emphasis on their own agency a more on the responsibility of colleagues by blaming others, organisational culture, systems and processes.
- They deny the result or pass the buck. Unethical leaders either deny or do not recognise the consequences of their behaviour. They are also adept at passing the buck.
- Victim perception. They will downplay their impact upon others or mentally reduce the status of those falling foul of their actions. Perceptions such as ‘They’re not important anyway’ ‘They don’t matter’ ‘They wouldn’t have a job without me’ scenarios are common. Unethical leaders often push the blame onto their victims, absolving themselves of all responsibility.
Is it their fault or are they misunderstood?
The researchers found another significant factor affecting the moral grey zone, situational strength.The cues and systems provided by an organisational culture will either support or discourage unethical behaviour. The people, the culture, reward systems, processes to ensure compliance, actions, punishments (or lack of) all come together to form psychological impetus for ethical or unethical behaviour. Organisational systems and structures often support unethical behaviour. You might not be approving it but are you tacitly saying it’s wrong?
Reflect on our checklist to see if you are supporting the development of unethical behaviour
- A lack of authenticity
- Your organisation places emphasis on task completion above all else
- Your business has considered objectives but not behaviours
- You do not explicitly disapprove of unethical practice
- Your systems promote a lack of ethics and may even reward them
- You recognise a narrative pattern that always seeks to blame others or justify behaviours
- You identify behaviours that fail to recognise the consequence of actions
- There is a narrative about how the impact of victims is negligent or it is their fault.
To learn more about selecting leaders or developing a workplace culture that promotes ethical behaviours contact us at email@example.com or join one of our Leadership programmes. We offer espresso bitesize, half day, one day, conference or bespoke sessions.
Are You Shooting For The Moon?
Maybe you’ve thought about your core values, your mission statement or your vision but what about your moonshot? Yes, your moonshot. Mission, values and vision can often sit on a shelf gathering dust with barely anyone other than the people who came up with them knowing what they are. A moonshot is different.
Originating from the Apollo and Soviet lunar programmes aiming to land humans on the moon, the term is now common business parlance. A moonshot is a long term business goal, an audacious ambition or innovative project. Google subsidiary, X, the company’s research lab refer to their most ambitious projects as moonshots. Led by Astro Teller, or “Captain of Moonshots” X works firmly in the future rather than the present. Think AI, Google Brain, the driverless car, Project Loon or Project Calico researching life extension. Like Google X the moonshot is firmly focused on the future, the art of possibility, of what could be rather than what is. A moonshot is something to aim for. It inspires your organisation at every level.
Moonshots are bold. They look beyond strategy towards the future. They are extraordinary projects or proposals that fulfil the following criteria;
- It addresses a problem, a big one
- It proposes a radical solution
- It utilises innovative thinking & technology
Teller takes the moonshot one step further by;
- Addressing the hardest part of the project first. This is a kind of natural selection, culling unsuitable projects in this phase. Teller describes this as identifying the Achilles heel early on rather than wasting time and money only to discover it later.
- Rewarding failure. We know from the work of Carol Dweck that learning by failure is the way to go. When a project is killed off in the culling phase, staff are rewarded. Failure is celebrated rather than brushed under the carpet.
Moonshots are game changers. They design the future rather than simply following the herd. So if you’re a business, start up or tech company looking to innovate, forget business as usual and follow our 6 step plan.
- Identify the problem – think huge ideas rather than bitesized.
- Along with your big idea there needs to be the potential to overcome the problem (this part is mission impossible rather than mission tricky)
- Form a team of committed, motivated, collaborative experts.
- Work out what the most difficult aspect of the project is and set to work.
- Foster a growth mindset. Learn from and celebrate failure.
- Get buy in to the project at every level of your business.
- Get to work and reach for the stars.
Want to find out more about innovation, moonshots, growth mindset or anything else involved in reaching for the stars? Contact us at firstname.lastname@example.org we’d love to hear from you. Check out our creativity and innovation training on our courses page to find out more.